Refund policy

We want you and your little one to love your Lullapat. If something isn't right, here's how we'll make it right. RETURNS (CHANGE OF MIND) • You have 14 days from the date your order is delivered to request a return. • To be eligible, your Lullapat must be unused, clean, and in its original packaging. Because Lullapat is a baby product that touches your baby's skin, we can't accept returns of items that have been used or washed, for hygiene reasons. • Return shipping is paid by the customer. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit. • Original shipping charges and Shipping Protection fees are non-refundable. DAMAGED, DEFECTIVE, OR WRONG ITEM • If your Lullapat arrives damaged, defective, or isn't the character you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. • We'll send you a free replacement at no cost to you, and you don't need to send the original back. • If a replacement isn't available, we'll issue a full refund instead. • This applies whether or not the item has been used. HOW TO START A RETURN 1. Email us at lullapatdp@gmail.com with your order number and the reason for your return. 2. We'll reply within 1–2 business days with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without approval can't be processed. REFUNDS • Once we receive and inspect your return, we'll email you to confirm whether it's approved. • Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it. LOST OR STOLEN PACKAGES • If you added Shipping Protection at checkout, contact us and we'll replace an order that's lost, stolen, or damaged in transit. • Without Shipping Protection, please contact the carrier first. We're happy to help where we can. EXCHANGES Want a different character? Contact us within 14 days of delivery. Exchanges follow the same rules as returns: unused, original packaging, customer pays return shipping. QUESTIONS We're here to help. Email lullapatdp@gmail.com and we'll get back to you within 1–2 business days.